RETURN POLICY

At pHortified Skin & Hair Studio, we strive to ensure your satisfaction with every purchase. Please review our Return Policy below:

1. All Sales Final:

   • Please note that all sales of products, gift cards, and apparel are final. Once a purchase is made, it cannot be returned for a refund or exchange, except as noted in our Exchange Policy.

   • All Gift card sales are final.

2. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order.

   • To qualify for a return of a damaged or defective item, you must provide proof of purchase and photographic evidence of the damage or defect.

3. Return Process for Damaged or Defective Items:

   • To initiate a return for a damaged or defective item, please contact our customer service team at phsalon@gmail.com.

   • Once your return request is approved, we will provide you with instructions on how to return the item.

   • Upon receipt of the returned item, we will inspect it to verify the reported damage or defect.

   • If the item is deemed eligible for a return, we will issue a refund to the original form of payment or provide a replacement, as per your preference.

4. Exclusions:

   • Items that are not damaged or defective and all other sales are considered final and are not eligible for return, refund, or exchange.

   • Please note that certain items may be excluded from this policy, such as perishable goods or items marked as final sale.

5. Contact Us:

   • If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.

pHortified Skin & Hair Studio reserves the right to amend or update this return policy at any time without prior notice.

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EXCHANGE POLICY

At pHortified Skin & Hair Studio, we strive to provide our customers with products of the highest quality. However, we understand that there may be instances where you may need to exchange a purchased item. Please review our Exchange Policy below:

1. Eligibility for Exchange:

   • Items eligible for exchange include those that are defective or damaged upon receipt, or in the rare event of an adverse reaction experienced by the customer.

   • To be eligible for an exchange, items must be returned in their original condition, unused, and with all original tags and packaging intact.

2. Adverse Reactions:

   • In the unfortunate event of an adverse reaction to a product purchased from pHortified, we are committed to ensuring your satisfaction and safety.

   • Customers experiencing an adverse reaction must contact our customer service team within 5 days of receiving the item, providing details of the reaction and proof of purchase.

3. Exchange Process:

   • To initiate an exchange, please contact our customer service team at phsalonnc@gmail.com.

   • Once the exchange request is approved, we will provide you with instructions on how to return the item.

   • Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria outlined above.

   • If the item is deemed eligible for exchange, we will promptly send out a suitable replacement.

4. Exclusions:

   • Please note that certain items may not be eligible for exchange, such as clearance or final sale items, personalized or customized products, and items that have been used or altered.

5. Refunds:

   • All sales are final. Refunds will not be provided for exchanged items. If you are dissatisfied with your purchase and do not wish to exchange it, please refer to our refund policy for further information.

6. Contact Us:

   • If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact our customer service team at phsalonnc.com.

 

pHortified Skin & Hair Studio reserves the right to amend or update this exchange policy at any time without prior notice.

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Thank you for choosing pHortified Skin & Hair Studio. We appreciate your understanding and cooperation.